gobet Privacy Policy

This page describes what we collect when you use gobet and how we keep that data protected. We at gobet take your privacy seriously. We collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support.

Our privacy practices comply with applicable data-protection laws in supported jurisdictions. We do not sell your personal data to third parties. We share data only with payment processors, identity-verification providers, and customer-support vendors who are bound by confidentiality agreements.

This policy covers what data we collect, how we use it, how long we retain it, your rights regarding your data, and how to contact us if you have privacy concerns. We update this policy periodically and notify you of material changes.

What Data We Collect on gobet

We collect personal information when you register an account, deposit funds, withdraw winnings, or contact our support team. This includes your full name, date of birth, government-issued ID number, residential address, email address, and phone number. We collect this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud.

We also collect transaction data: deposit amounts, withdrawal requests, wager history, game outcomes, and account balance. We collect this data automatically when you use gobet to settle wagers, process payments, and maintain your account ledger. We do not collect your password in plaintext; we store only an encrypted hash.

• Identity data: name, date of birth, government ID, address, email, phone number.
• Transaction data: deposits, withdrawals, wagers, settlements, account balance.
• Device and usage data: IP address, browser type, device type, pages visited, time spent on gobet.
• Payment data: payment method used (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction ID, settlement status.
• Support data: messages you send to our support team, dispute details, account inquiries.

How We Use Your Data on gobet

We use your personal data to operate gobet and provide our services. Specifically, we use your identity data to verify your account, comply with regulatory requirements, and prevent fraud. We use your transaction data to settle wagers, process deposits and withdrawals, and maintain your account history.

We use your device and usage data to improve our platform, diagnose technical issues, and detect suspicious activity. We do not use your data for marketing purposes unless you explicitly opt in. We do not share your data with third parties for their marketing use.

Third-Party Data Processors and Our gobet Partners

We use third-party service providers to process payments, verify identity, and provide customer support. These processors include payment gateways (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity-verification vendors, and cloud-hosting providers. We require all processors to sign data-processing agreements that bind them to protect your data and use it only for the purposes we specify.

Our servers may sit outside your jurisdiction. If you are accessing gobet from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored on servers located in other countries. By using gobet, you consent to this international data transfer.

How Long We Retain Your Data

We retain your personal data for as long as your account is active and for a period of seven years after account closure to comply with anti-money-laundering and tax regulations. We retain transaction data indefinitely to maintain an auditable account history. We retain support communications for two years after resolution.

If you request deletion of your account, we will anonymise your personal data but retain transaction records for regulatory compliance. We will not delete data if we are required to retain it by law or if there is an outstanding dispute or investigation.

Your Rights Regarding Your Data on gobet

You have the right to access your personal data held by gobet. You can download your account history, transaction records, and personal information from your account dashboard anytime. You have the right to request correction of inaccurate data. If your address or contact information changes, you can update it in your account settings.

You have the right to request deletion of your account and associated personal data, subject to our retention obligations. We will delete your personal data within 30 days of your request, except where we are required to retain it by law. You have the right to object to our processing of your data for marketing purposes; we will honour such requests immediately.

Cookies and Tracking on gobet

We use cookies to maintain your session, remember your preferences, and analyse how you use gobet. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).

We use analytics cookies to understand which pages you visit, how long you stay, and which games you access. This helps us improve our platform. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use gobet.

How We Protect Your Data on gobet

We use encryption (SSL/TLS) to protect data in transit between your device and our servers. We store sensitive data (passwords, payment information) in encrypted form. We restrict access to your personal data to authorised staff members who need it to perform their duties. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

However, no security system is perfect. If we discover a data breach, we will notify you and affected users without undue delay and take steps to mitigate harm. We maintain cyber-liability insurance to cover potential losses from security incidents.

Contact Us About Your Privacy on gobet

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your personal information, contact our support team. We provide support in Indonesian and English via live chat (during business hours) and email. We will respond to all privacy inquiries within 14 days.

Our privacy policy is effective as of the date shown at the bottom of this page. We reserve the right to update this policy at any time. Material changes will be communicated to you via email and in-app notification. Your continued use of gobet after an update constitutes acceptance of the revised policy.